We understand that confidentiality is critically important and we are strongly committed to protecting our constituents’ privacy. Guide Dogs of Hawaii does not sell, share, rent or otherwise disclose personal information regarding our constituents to other organizations. Your personal information is held in the strictest of confidence. Our primary objectives in collecting your personal information are to provide you with an efficient, customer service-oriented experience, to send you information upon your request, and to thank you for your generosity and for supporting our work. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are small data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
How Do We Use Your Personal Information?
We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Communicate with you regarding your order;
- Screen orders for potential risk or fraud; and – Provide you with information or advertising relating to our products or services.
We use the device information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
We share your personal information with third parties to help us use your information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your personal information here: https://automattic.com/privacy/#:~:text=Usage%20information%3A%20We%20collect%20information%20about%20your%20usage%20of%20our%20Services.&text=Our%20WooCommerce%20Usage%20Tracker%20also,number%20of%20orders%20and%20customers. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or, to otherwise protect our rights.
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You are able opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted from our systems. If you would like to exercise this right, please contact us through the contact information below.
We are processing your information to fulfill orders that you have purchased. Your information may be stored and transferred outside of the country where you reside.
When you place an order through the Site, we will maintain your order information for our records indefinitely unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18. If you are under 18, you may use the Site only with the permission and involvement of a parent or guardian.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at GDH Online Shop or by mail using the details provided below:
Guide Dogs of Hawaii Online Shop
Guide Dogs of Hawaii, 715 S. King Street, #110, Honolulu, HI 96813, United States